Mobile Strategies for Digital Publishing

February 17, 2015

MobileCover-350x450My new report, Mobile Strategies for Digital Publishing, is available now from all of the online ebookstores.

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Microsoft Won’t Save Barnes & Noble

May 12, 2013

After a vague but vaguely credible report earlier this week from TechCrunch there’s no end to the discussion about whether Microsoft really intends to purchase the portion of Nook Media still held by Barnes & Noble and what that could mean to both companies. (more…)

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Microsoft Surface Builds Tablet Momentum

June 18, 2012

I watched the Microsoft Surface tablet announcement this evening and I knew pretty quickly that I was looking at a winner (see mea culpa below). (more…)

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Take Two Tablets Before Bed…and Fifty PCs

July 8, 2011

I suggest to publishers and the software vendors serving them that they take 25 PCs for every tablet they want to ingest because that will be the ratio of PCs in use around the world for each tablet (by December/2012).

All Things Digital today recharged the iPad hype engine with its article “Tablet of Choice for Android Users: The iPad.”

It’s designed to be a startling headline, and it only makes sense. (more…)

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Customer Service and the Future of Publishing

February 7, 2011

Communication is as challenging as it ever was.

The exchange was prompted by a post on Dan Gillmor’s excellent journalism blog on Salon.com. When I saw Dan on the Mac version I did the requisite Google search for an answer and got the usual spam-filled and out-of-date search results.

Like David Pogue at the New York Times I’ve been using Dragon Naturally Speaking since before Nuance bought it (he wrote Mac OS X: The Missing Manual, Second Edition using Dragon on Windows). Unlike David Pogue, I could never get it to work satisfactorily. Until Version 11. It’s amazingly good. I’m 99% happy with it (the accuracy could always be better, but it is still miraculous). At the same time, I’m continuously besieged by my very-well-meaning Macintosh buddies to return to the Apple fold. I think they’re right, but after struggling with Dragon for a decade, I don’t want to step backwards. (Would the Windows version work just as well on a MacBook Air?).

Update, February 8, 2011:

Update, February 11, 2011:

After receiving today the comment from Gene Gable (below) it struck me as odd that I’ve not received a response from Nuance. The new rules of engagement for companies in this era of social media are to respond quickly to blogs, tweets, Facebook postings and comments about your products. Last September I posted a very minor complaint about the company on Amazon, and Peter Mahoney, SVP & GM, Dragon responded the same day. When I later commented on the product, ditto. It appears he still works there, so why doesn’t Nuance’s electronic press clipping service pick up on this post? (As you see above, it’s cross-linked to Dan Gillmore’s far-more-popular blog, so it shouldn’t be tough to find.)

My guess is it’s mainly because Google is now worthless for most product searches: it has been too thoroughly gamed by the SEO hordes. A Google search of blogs on “‘Dragon Naturally Speaking’ AND Nuance” produces just garbage and noise.

(When I Googled “too thoroughly gamed by the SEO hordes” to find an appropriate link, I found that search had been gamed as well, and most of the links were to “gaming”.)

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